As you point out yourself, this glitch was not on any of our servers, otherwise no player would have stayed in the battlefield. Furthermore no such event was recorded in our server logs. As I have already stated this morning in another
post here in the GM Forum, we are sorry, but we will not refund any damaged item or lost valor. Please understand, that the internet is a complex set up of several thousand machines transferring the data. Any loss of data outside our servers is beyond our control.